Question 1

Can I use my subscription on multiple devices?

Accepted Answer

Please pay attention that 1 subscription can be used on multiple devices but you can watch only on 1 device at the same time.

Question 2

How long before I can use service?

Accepted Answer

We activate all new accounts in 30 minutes to 1 hours after the invoice is paid.

Question 3

Do you offer refund?

Accepted Answer

As we already have a 12 or 3 hour trial because of that we do not offer any refund. If you have any issue contact us or create a support ticket.

Question 4

When does my subscription starts to be active?

Accepted Answer

Subscription starting to be active from the moment you will receive your activation credentials in your number WhatsAPP or in your email.

Question 5

CAN I BUY IPTV IF I CANNOT HAVE SATELLITE SERVICE?

Accepted Answer

IPTV is your best and most pocket-friendly choice, wherever you go.

Question 6

WHY CAN'T I ACCESS MY IPTV ACCOUNT?

Accepted Answer

After you check your internet and make sure everything is going all right from that part. You might want to reboot the device or the router. Also, keep in mind that one subscription can only be logged on from a single device.

Question 7

IS IPTV A WORLDWIDE SERVICE?

Accepted Answer

Everyone from all over the world can have IPTV. Just get fast internet and a compatible device, and you’re all set to have an IPTV subscription.

Question 8

WHAT ARE YOUR AVAILABLE PAYMENT METHODS?

Accepted Answer

You can pay with your paypal , Transfer bank iban or CREDIT CARD … We use a secure channel. If none of the previous methods suit you, contact us.

Question 9

HOW DO I CHECK IF I HAVE ANY ERRORS?

Accepted Answer

Make sure the activation details that you entered are correct. Reboot the device and the router to make sure everything goes smoothly. Make sure that the other devices in your house are not consuming too much internet. Your internet speed has to be more than 4mb/s. The latter being the minimum requirement. Use Ethernet (LAN) connection instead of WIFI. Go to www.whatismyip.com using a computer to get your IP Address. Send it to us for restoration. Check for updates to keep your device always on the date. Check the speed of your IPTV device. Check if there are any ISP problems in the region where you lives using, downdetector.co.uk Uninstall and reinstall to make sure everything goes well. Don’t worry, you won’t lose your activation.

Question 10

MY CHANNELS ARE NOT WORKING?

Accepted Answer

At SMARTIPTV we make sure that everything goes well. But there are things that you should keep in mind. So, if you’ve got a channel that isn’t working, you must follow these guidelines ASAP, so we can fix it for you. Give the channel some minutes. It might be a temporary error. If the problem is happening on all channels, it’s probably an internet problem such as we’ve discussed above. Connect using Ethernet (LAN) to make sure everything goes well. CHANNEL ISSUES? If the channel you watch suddenly stops, change to another one quickly and return to the first channel. It’s a recurring problem that happens due to software and transmission issues. BUFFERING? You might have buffering issues as a consequence of poor internet. To avoid this problem, make sure that other devices in the house are not taking too much internet. This also happens as a consequence of connecting through WIFI. To resolve the problem once and for all, make sure that your IPTV device receives the required bandwidth through connecting it by Ethernet (LAN). Also, try to pause for 10-10secs; it’s an easy solution, but it’s not permanent. ALL CHANNELS ARE BLANK? If you use IPTV Boxes like MAG and AVOV (or similar ones), you will have to reset it after we install our service. If you have Kodi, clear the cash or reinstall it to resolve the problem. SOME CHANNELS ONLY HAVE ONLY SOUND WITHOUT VIDEO? This problem happens due to decoder setting problems. The resolve this problem, you should follow these steps. Go to the settings in your device/app/program Choose Native for the decoder. Finally, restart.

Question 11

SOME CHANNELS ARE NOT WORKING (BLACK SCREEN/BROKEN VOICE)?

Accepted Answer

We cannot guarantee that every channel will work as smoothly as you want it. Some of the issues are out of our control. These issues are related to individual channels.

Question 12

Can I try the services for free?

Accepted Answer

Yes, indeed.

Question 13

What are the available TV channels?

Accepted Answer

You can do the free trial to see by yourself the list of channels. We have a wholesome list of channels that will satisfy every member of the family. The list changes from time to time, either adding or subtracting from the list.

Question 14

Do you provide Reseller Program?

Accepted Answer

Yes, we have a reseller program.

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